Shipping policy
At Othmana, we are committed to providing our customers with a smooth and efficient shipping experience. Here is some information about our shipping policies:
Processing time: We aim to process and ship all orders within 1-2 business days of receiving your order. Orders received after 12:00 PM (EST) may be processed the following business day.
Shipping methods: We offer standard shipping and expedited shipping options for all orders. Our standard shipping usually takes 3-7 business days to arrive, while our expedited shipping option usually takes 1-3 business days to arrive.
Shipping rates: Our shipping rates are calculated based on the weight and destination of your order. You can view your shipping costs during the checkout process.
International shipping: We offer international shipping.
Order tracking: We provide tracking information for all orders once they have been shipped. You will receive an email with your tracking information once your order has been processed and shipped.
Delivery issues: If you experience any issues with the delivery of your order, such as delayed delivery or damaged products, please contact us immediately. We will do our best to resolve the issue and ensure that you are satisfied with your purchase.
Order changes and cancellations: If you need to make changes to your order or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes or cancel your order if it has already been processed or shipped.
We appreciate your business and will do our best to ensure that you receive your order in a timely and efficient manner. If you have any questions or concerns about our shipping policies, please contact us at mwarradles@gmail.com